We follow a reliable refund policy to let our customers feel privileged about their association with us.
We issue refunds if:
- Refund is requested within 7 days since the date of your purchase (UTC+2 timezone).
- Refund amount is equal to the item fee minus the discount (if any).
- We will allow refund only, if there was an error in the engraving, that was item's mistake.
We do not issue refunds if:
- We found an abuse usage case.
- You choose not to use the item.
- You find that the item doesn't suit your needs (most of them have a live demo).
- You experience script conflicts with other 3rd party software connected or installed on your Arastta store.
- Extension and/or support is not available in your native language.
If you feel you require a refund contact us at info[at]arastta[dot]pro . We review all refund requests on a case-by-case basis and reserve the right to decline any refund for any reason.
If a refund is approved, depending upon how you made the original payment, your refund will be credited to your PayPal or Credit/Debit card account. We issue all of the refunds from the 20th to 30th dates of each month.